Legal Information

GENERAL TERMS OF PURCHASE | NOOVA

These General Terms (“Terms”) govern the use of the NOOVA website (https://noova.com/) and the purchase of items displayed therein. Please read these Terms, along with our Cookie Policy and Privacy Policy (collectively referred to as the “Data Protection Policies”), carefully before using the website or placing any orders. By accessing the website or submitting an order, you acknowledge full acceptance of these Terms and Data Protection Policies. If you do not agree to all provisions, we kindly ask that you refrain from using the site. For any queries regarding these documents, please refer to the “Contact” section on our site. You may choose to finalize the agreement (hereafter, the “Contract”) in any of the languages in which these Terms are available on the website.

YOUR DATA AND YOUR ACCESS TO OUR WEBSITE

Personal data provided by users will be processed according to our Data Protection Policies. By using the website, you consent to the handling of such data and confirm its accuracy and truthfulness.

Sign in with Google — If you choose to sign in or register using your Google account, Google LLC provides us with your email address, your name and an account identifier, which we use solely to create or link your customer profile. We do not receive your Google password and we do not publish or access any content on your behalf. Google’s processing of your data is governed by Google’s privacy policy.

WhatsApp support — If you choose to contact us via WhatsApp, the service is provided by WhatsApp Ireland Limited (Meta group): your phone number and the content of your conversations are processed under WhatsApp’s privacy policy. We use conversations solely to provide you with assistance about your orders and our products.

Back-in-stock notifications — If you ask to be notified when a product is available again, your email address is stored solely to send you that notification, which always includes a link to cancel your request. Your address is used for marketing communications only if you also expressly choose to subscribe to our newsletter.

USE OF OUR WEBSITE

By accessing or placing orders through the website, you agree to:
- Use the website only for lawful purposes and valid orders.
- Refrain from placing false or fraudulent orders (we reserve the right to cancel any such order and report it to the authorities).
- Provide correct and complete contact information. Missing or inaccurate data may prevent order processing.

CONTRACT FINALIZATION

Information presented on the website does not constitute a public offer, but rather an invitation to submit a purchase proposal. The Contract is considered finalized only when we explicitly accept your order. Should we decline your proposal after charging your account, the amount will be refunded in full. Orders must be placed through the website’s purchasing system by clicking “Authorize Payment.” A confirmation email will follow (“Order Confirmation”).

PRODUCT AVAILABILITY

All orders are subject to availability. If an item is unavailable, we may suggest equivalent or superior substitutes. You are free to accept or decline. If declined, you will be refunded accordingly.

ORDER REFUSAL

We may remove products or modify website content at any time. In rare cases, orders may be declined even after confirmation, without liability.

WEBSITE CHANGES

We accept no liability for the removal or alteration of website materials or product listings.

TRANSFER OF RISK AND OWNERSHIP

Product risk transfers to the customer at the time of delivery. Ownership is transferred only after full payment, including shipping, has been received.

PRICES AND PAYMENT

Product prices are as listed unless an obvious error occurs. In case of error, we will contact you for confirmation or cancellation. If unreachable, the order will be canceled and fully refunded. Prices include VAT but exclude shipping unless otherwise specified. Prices may change, but confirmed orders will not be affected. We accept Visa, Mastercard, American Express (via Stripe), and Apple Pay or PayPal. Credit card data is encrypted. Pre-authorization checks are performed to ensure sufficient funds. Charges are made only upon shipment. By clicking “Authorize Payment,” you confirm ownership or authorization to use the selected payment method. If payment authorization is denied, the contract cannot be finalized and we assume no responsibility for delays or failed delivery.

EXTERNAL LINKS

Links to third-party websites are provided for convenience only. We do not control nor endorse their content and disclaim all liability for damages arising from their use.

WRITTEN COMMUNICATIONS

By using the site, you agree to receive most communications electronically (email or website notices). This satisfies legal requirements for written communications. This does not affect any statutory rights.

NOTIFICATIONS

Notices should be sent via the channels listed in the “Contact” section. Communications are deemed received once published on the site or 24 hours after email dispatch.