{"id":3656,"date":"2026-05-26T04:33:57","date_gmt":"2026-05-26T02:33:57","guid":{"rendered":"https:\/\/noova.com\/shipping-and-returns\/"},"modified":"2026-05-26T04:33:57","modified_gmt":"2026-05-26T02:33:57","slug":"shipping-and-returns","status":"publish","type":"page","link":"https:\/\/noova.com\/en\/shipping-and-returns\/","title":{"rendered":"Shipping &#038; Returns"},"content":{"rendered":"<div class=\"noova-legal-page\">\n<section>\n<h2>ORDER STATUS<\/h2>\n<p>Registered and guest customers may inquire about the status of any order by contacting our customer service at contact@noova.it. Once your order has shipped, a confirmation email with tracking information will be sent automatically.<br \/>\n<\/section>\n<section>\n<h2>ORDER MODIFICATIONS<\/h2>\n<p>Orders for available items cannot be modified after completion. Please note that separately placed orders will be shipped separately.<br \/>\n<\/section>\n<section>\n<h2>SHIPPING COSTS<\/h2>\n<p>NOOVA is an Italy-based online store. Below you&#8217;ll find details on delivery times and shipping fees by region.<\/p>\n<div class=\"faq-tabbed\"><strong>ITALY<\/strong><br \/><em>Always free, always fast<\/em><br \/>Shipping is free across the entire Italian territory. Most domestic orders are delivered within 4 to 5 business days from the order date.<\/div>\n<div class=\"faq-tabbed\"><strong>EU COUNTRIES<\/strong><br \/><em>Flat-rate delivery across Europe<\/em><br \/>For countries within the European Union, a flat shipping fee of \u20ac10 applies. Deliveries typically take 4 to 5 business days.<\/div>\n<div class=\"faq-tabbed\"><strong>NON-EU COUNTRIES<\/strong><br \/><em>Global shipping with customs clarity<\/em><br \/>Global shipping with customs clarity NOOVA ships worldwide, ensuring timely and reliable deliveries. However, NOOVA is not responsible for any customs duties, VAT, or import taxes in non-EU countries. We recommend checking local regulations before ordering. For assistance, please contact contact@noova.it..<\/div>\n<\/section>\n<section>\n<h2>RETURNS &amp; REFUNDS<\/h2>\n<p>Shipping is always free on all orders.<\/p>\n<p>NOOVA offers a return policy within 14 days of the delivery date. The first return for orders within Italy and the European Union is free of charge; subsequent returns are at the customer&#8217;s expense. For international orders (outside the EU), return shipping costs are entirely borne by the buyer.<\/p>\n<p>Once the return is received at our warehouse and its compliance has been verified, the refund will be issued to the original payment method. A confirmation email will be sent upon completion of the procedure.<\/p>\n<p>To be eligible for a return, the item must be in perfect condition, unworn and unwashed, in its original packaging and with the tag attached.<\/p>\n<p>NOOVA is not responsible for return shipments that are lost, stolen, or damaged. We recommend using a tracked shipping method. For assistance, contact hello@noova.com.<br \/>\n<\/section>\n<p class=\"last-update\"><em>Last updated: 26\/05\/2026<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ORDER STATUS Registered and guest customers may inquire about the status of any order by contacting our customer service at contact@noova.it. Once your order has shipped, a confirmation email with tracking information will be sent automatically. ORDER MODIFICATIONS Orders for available items cannot be modified after completion. Please note that separately placed orders will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-noova-legal.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"gender":[],"class_list":["post-3656","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/pages\/3656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/comments?post=3656"}],"version-history":[{"count":0,"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/pages\/3656\/revisions"}],"wp:attachment":[{"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/media?parent=3656"}],"wp:term":[{"taxonomy":"gender","embeddable":true,"href":"https:\/\/noova.com\/en\/wp-json\/wp\/v2\/gender?post=3656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}